Eatvroum Delivery App Privacy Policy
- Introduction Eatvroum (“we,” “our,” “us”) is committed to protecting the privacy and security of our users, including delivery personnel and customers. This Privacy Policy explains how we collect, use, and protect your information when you use the Eatvroum Delivery app (“the App”).
- Information We Collect 2.1. Personal Information We collect personal information that you provide when you register and use the App, such as your name, contact information, and payment details.
2.2. Geolocation Data We collect geolocation data from delivery personnel to ensure the efficiency and safety of our delivery operations.
- How We Use Your Information 3.1. To Provide and Improve Services We use the information collected to:
- Facilitate delivery services.
- Improve app functionality and user experience.
- Process payments and manage accounts.
3.2. Geolocation Policy 3.2.1. Enabling Geolocation
- Mandatory Requirement: All delivery personnel must enable geolocation services on their smartphones during their working hours.
- Purpose: Activating geolocation allows for real-time tracking of delivery personnel, improving the management of delivery operations and ensuring employee safety.
3.2.2. Benefits of Using Geolocation
- Delivery Accuracy:
- Precise Navigation: Geolocation provides accurate navigation instructions via the Eatvroum app, ensuring efficient and safe delivery routes.
- Continuous Updates: Regular location updates within the app allow customers to track their orders in real-time, enhancing the customer experience.
- Safety and Security:
- Personal Safety Assurance: Geolocation tracking enables us to monitor the location of delivery personnel at all times, allowing for quick intervention in emergencies.
- Immediate Response: In case of issues or accidents during delivery, our support team can promptly respond using the available geolocation information, reducing risks.
- Performance Management:
- Efficiency Analysis: Geolocation data is used to analyze the performance of delivery personnel, identifying areas for improvement.
- Training and Development: Data from geolocation tracking helps identify training needs to enhance employee performance and customer service.
3.3. Data Privacy
- Privacy Protection: Eatvroum is committed to protecting the privacy of its delivery personnel. Geolocation data is used solely to improve service and ensure safety.
- Data Security: Geolocation data is securely stored and shared only with relevant parties to provide and improve service. The data is not used for marketing or personal purposes without employees’ consent.
- Data Sharing We do not share your personal information with third parties except:
- To comply with legal obligations.
- To protect and defend our rights and property.
- To provide services through third-party service providers who are contractually obligated to protect your data.
- Data Security We implement robust security measures to protect your information from unauthorized access, disclosure, or alteration. However, no method of data transmission or storage is 100% secure, so we cannot guarantee absolute security.
- User Rights You have the right to:
- Access and update your personal information.
- Request the deletion of your account and personal data.
- Opt-out of certain data processing activities.
- Compliance and Enforcement 7.1. Compliance Responsibility All delivery personnel must comply with this policy. Non-compliance may result in disciplinary actions, including warnings or termination in severe cases.
7.2. Support and Assistance Our support team is available to assist delivery personnel with any technical issues related to enabling geolocation or using the Eatvroum app.
- Policy Updates Eatvroum reserves the right to amend this policy as necessary. Employees will be notified of any significant changes in a timely manner.
- Contact Us If you have any questions or concerns about this Privacy Policy, please contact us at support@eatvroum.com.
By using the Eatvroum Delivery app, you agree to this Privacy Policy.